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Make the ask feel special

invitation by tracyhunger on flickr.comIn You Don’t Have to Do It Alone, the authors share the following story:

Julie [one of the co-authors] once received an invitation to a garden party at Buckingham Palace hosted by the Queen of England. Yes, that Queen of England. Julie had to sign a receipt when the invitation was delivered. The envelope was stamped front and back with “Lord Chamberlain Buckingham Palace.” It was addressed in beautifully handwritten calligraphic script. The message on the card itself was embossed in gold. It began with the words, “The Lord Chamberlain is commanded to invite . . . ”

Talk about a special invitation. Julie still has it. The Queen, and the Lord Chamberlain, could be sure she would attend.

How different is that from the mass email “could anybody help with . . .”

This over-the-top invitation makes a point that you and I can learn from, even if we don’t have a Lord Chamberlain to command.

Your best chance of getting somebody to say “yes” is to make sure that the ask feels special to them.

There are many ways to do that: a personal phone call, a specially-printed invitation, a phone call from a big-wig. Even just personalizing your email so they know you wrote to them and not to fifty people at once.

You may not have gold-embossed stationary, but you can still make someone feel special.

And when you make someone feel special, they are more likely to say “yes.”

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bonus observation: Did you notice the specific, compelling details in the description of the invitation? Wasn’t that more impressive than a bland “Julie received an invitation from the Queen of England”? When writing, these kinds of concrete details help paint a vivid picture in your reader’s mind. It’s worth recording them.

The danger of homogenaity

Photo by Daveybot on FlickrJust a quick follow up to my post on who to invite: it’s downright dangerous to have decisions made by people who all think the same.

First, their decisions won’t have the strength of multiple viewpoints.

Second, the decisions will face more opposition when they come to the larger group.

I saw this recently when the City of Ann Arbor was considering creating a greenway through the city. In good municipal fashion, they convened a greenway committee.

Who signed up to be on the greenway committee? The people who are passionate about a greenway!

Now I’m not a greenway advocate, so when I look at their decision, it doesn’t have legitimacy to me, because I don’t think it really looked at the issue in a comprehensive way.

Another example: a local Catholic parish used to have a Life Committee (or some such group). In Catholic social teaching, the sanctity of life leads the Catholic Church to oppose many things, not just abortion and euthanasia but also war, poverty, and the death penalty.

But the Life Committee just cared about abortion.

They were a faction.

And they lost legitimacy for it.

So, if you want to create a faction that will promote a narrow perspective (and there is value in this, to be sure), by all means, only seek out the hard-core fringe of people who would volunteer themselves to be on that committee.

But if you want sound and balanced decisions that will have more legitimacy in the wider community, then you have a harder task ahead. Then you need to recruit not just people who already agree with you and think like you, you have to recruit people with different perspecitves.

And then the hard work begins…

you have to respect those different perspectives.